What attendees are saying about our education process…
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Outstanding class! I appreciated the quality of the materials and the instruction. I particularly valued the caliber of the instructor and his ability to answer questions and convey complex concepts. Going over examples and applying concepts specific to my business was helpful as well. When I first sought out classes on call center management and metrics, I thought that I needed to focus on theories and concepts... of course such an approach can become quickly outdated. The approach of this class, however, provided tools that will not become obsolete and will afford not only initial, but ongoing assessment of operations. I [see] the lasting value of [my] investment! —Patricia Scott, Northside Hospital, Atlanta, GeorgiaThe instructor gave great explanations and examples [of the formulas] to clarify how to apply them to a real-life situation. [He] taught the practical application of statistics, which I found very useful.—Stacey Love, The Hartford Insurance Group, Hartford Connecticut Excellent! A good guide for me to know where to get started and how to go about it.—Laurie McIntyre, Hydro One Networks, INC. Toronto, Ontario |
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