effectivecallcenters
                                                                        by Abbott Associates, Inc


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Design Series
Mgmt Series

 

 

Curriculum


A series of courses in convenient locations to prepare you to be the best in the call center and help desk industry. Any of our classes can be customized and conducted at your location.

 

q  Metric and Design Series: Apply science and metrics to proactively design your call center, support center or help desk to achieve specific business goals

Metric and Design Series

Class
Click class title to see outline

Duration

Price

Quick Registration

Metrics, Analytics, and Reporting

3 days

$2395

Designing Six Sigma Centers

2 days

$1795

Call Center Service Engineering Boot Camp (metrics and Design together in one week)

5 days

$3795

Financial Management for the Call Center Professional

On Demand Class Delivery

$1295

Six Sigma Black Belt Masters Course

3 days

$2695

 

q  Management Series: Achieve performance and customer service levels that your competition only dreams about while also reducing cost and giving your agents a terrific place to work

Management Series

Class
Click class title to see outline

Duration

Price

Quick Registration

Cost Savings Strategies and Tactics for Workforce Staffing and Planning in a Sigma Call Center

3 days

$2395

Call Center Science Executive Briefing

1 day

$895

Executive Leadership Strategies in a Sigma World

2 days

$1695

Financial Management for the Call Center Professional

On Demand Class Delivery

$1295

Building and Managing your Continuous Improvement Program

2 days

$1695

Supervising in a Sigma Call Center

1 day

$795

 

CRM Strategies

1 day

$795

 

 

 

Last updated September 27, 2011

Copyright (c) 2003-2011 Abbott Associates, Inc.