|
A series of courses in convenient locations to prepare
you to be the best in the call center and help desk industry. Any of our
classes can be customized and conducted at your location.
q
Metric and
Design Series: Apply science and
metrics to proactively
design your Help Desk to achieve specific business goals
q
Management Series:
Motivate your workforce to achieve best-practice center performance through
the proper tools and methods
q
Supervisor and Technical Professional Skills Series: Tools and
techniques to mentor and guide supervisors and the technical professional to
achieve higher performance and customer satisfaction.
Click Here for a printable
version
of the class schedule (dates and locations)
|