A series of courses in convenient locations to prepare you to be the best in the call center and help desk industry. Any of our classes can be customized and conducted at your location.

q  Metric and Design Series: Apply science and metrics to proactively design your call center, support center or help desk to achieve specific business goals

Metric and Design Series
Class Click class title to see outline	Duration	Price	Quick Registration
Metrics, Analytics, and Reporting	3 days	$2395
Designing Six Sigma Centers	2 days	$1795
Call Center Service Engineering Boot Camp (metrics and Design together in one week)	5 days	$3795
Financial Management for the Call Center Professional	On Demand Class Delivery	$1295
Six Sigma Black Belt Masters Course	3 days	$2695

q  Management Series: Achieve performance and customer service levels that your competition only dreams about while also reducing cost and giving your agents a terrific place to work

Management Series
Class Click class title to see outline	Duration	Price	Quick Registration
Cost Savings Strategies and Tactics for Workforce Staffing and Planning in a Sigma Call Center	3 days	$2395
Call Center Science Executive Briefing	1 day	$895
Executive Leadership Strategies in a Sigma World	2 days	$1695
Financial Management for the Call Center Professional	On Demand Class Delivery	$1295
Building and Managing your Continuous Improvement Program	2 days	$1695
Supervising in a Sigma Call Center	1 day	$795
CRM Strategies	1 day	$795