A series of courses in convenient locations to prepare you to be the best in the call center and help desk industry. Any of our classes can be customized and conducted at your location.

q       Metric and Design Series: Apply science and metrics to proactively design your Help Desk to achieve specific business goals
 

q       Management Series: Motivate your workforce to achieve best-practice center performance through the proper tools and methods

q       Supervisor and Technical Professional Skills Series: Tools and techniques to mentor and guide supervisors and the technical professional to achieve higher performance and customer satisfaction.

Click Here for a printable version
of the class schedule (dates and locations)