effectivecallcenters
                                                                        by Abbott Associates, Inc

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Executive Briefing
Continuous Improve
Finance
CRM

 

 

Management Series

Management Series: Manage your center to achieve to keep cost low, reach high customer satisfaction, and motivate your workforce to achieve best-practice center performance through the proper tools and methods. This series is comprised of the following courses:
  • Contact Center and Help Desk Executive Leadership Strategies in a Six Sigma World
  • Building and Maintaining a Continuous Improvement Culture in your Call Center and Help Desk
  • Financial Management for the Call Center and Help Desk Professional
  • CRM Strategies

To review the detail course outline, select the class from the left menus bar


 

Last updated September 27, 2011

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