effectivecallcenters
                                                                        by Abbott Associates, Inc

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Metric
Six Sigma Design
Finance
Masters Design

 

 

Metric & Design Series

 Metric and Design Series: Apply science and metrics to proactively design your Help Desk to achieve specific business goals. This series is comprised of the following courses:
  • Call Center and Help Desk Metrics Data Analysis and Reporting
  • Designing Six Sigma Centers
  • Financial Management for the Call center Professional
  • Financial Management for the Technical Professional
  • Six Sigma Masters Class

To review the detail course outline, select the class from the left menus bar
 

Last updated September 27, 2011

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