The Leader

Abbott Associates leads by developing new tools and methods for Effective Call Centers and Help Desks 

The methods for building, designing, and managing an effective call center are like the laws of physics—they are incontrovertible axioms. Though Abbott Associates did not invent science, we did pioneer the application of science to a field that all too often relies solely on “soft skills.”

The products and services that businesses provide are changing dramatically; over the last several decades, the pace of this change has increased in dramatic proportions. Many companies are attempting to organize and run their business like it was 10 years ago or 20 or even 30 ago. New and more effective tools are required to keep up. These tools apply to all operations. These tools must be based on good solid principles and science that form a solid foundation.

The well-run, effective center is a complex balance of low cost, high performance, and short wait times. We are helping revolutionize the call center industry by:

• Developing new methods, techniques, and tools

• Teaching these methods so everyone can understand

• Authoring books

• Engineering the center to be the best

Solving the multiple call center issues requires a blend of vision, scientific knowledge, engineering, and metrics. We can help you understand and use this blending to build a best in class contact center. Your contact center will then have the lowest cost, best customer service, and great work environment.

Let us show you how to be the leader in the industry!

Ranked the #1 Call Center Metrics book since 2004 at www.Amazon.com