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Why you should choose our education:
Our comprehensive
approach and teaching methods will give you the tools you need to make your
facility one of best in the industry. Learn to be the best in the business
by investing in your future and preparing for your next assignment.
We offer a series of
courses in convenient locations to prepare you to be the best in the call
center and help desk industry. Any of our classes can be customized and
conducted at your location.
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Metric and Design Series:
Apply science and metrics to proactively design your Help Desk to achieve
specific business goals
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Management Series: Motivate your workforce to achieve best-practice center
performance through the proper tools and methods
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Supervisor Series: Clarify roles and responsibilities of supervisors in Help
Desk organizations, focusing on tools and techniques to mentor and guide
agents to achieve higher performance and customer satisfaction
q Technical Professional Series:
Agents will learn to listen and adapt their communications style to keep
customer calls focused, productive, and professional.
Click Here for a printable
version
of the class schedule (dates and locations)
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