Why you should choose our education:

Learn the Latest Call Methods:

Abbott Associates has pioneered the application of science to a field (the call Center Industry) that all too often relies solely on “soft skills.” Our classes are on a solid foundation of principles, science, and the latest methods that we developed. 

Learn from the Best

James Abbott has made a career out of taking technical topics and explaining them so that “the rest of us” can understand. James learned early on that even the best methods are useless unless they are delivered in a fashion that allows their swift and effective implementation. Inspired by the great Southern tradition of storytelling, James uses anecdotes about Grandma’s biscuits and a visit to the grocery store to explain scientific concepts like queuing theory and reporting metrics.
 

We are the leader in developing new call center and help desk techniques so the clarity of explanation in our classes will lead you to improvements you could not expect before you attended the classes.

Our comprehensive approach and teaching methods will give you the tools you need to make your facility one of best in the industry. Learn to be the best in the business by investing in your future and preparing for your next assignment.

Our classes are the best because we develop the latest techniques for the call center and help desk industry. Read James Abbott's books if you want to find out about the techniques.

We offer a series of courses in convenient locations to prepare you to be the best in the call center and help desk industry. Any of our classes can be customized and conducted at your location.

q      Director Series: Leadership of your center

q       Metric and Design Series: Apply science and metrics to proactively engineer and design your call center, support center, or help desk to achieve specific business goals

q       Management Series: Motivate your workforce to achieve best-practice center performance through the proper tools and methods

q       Skills Series: Targeted classes to learn specific call center skills

Classes and Coaching