Press Release

• December 10, 2004 Book Sales
  • UPSTATE AUTHOR'S BOOK A BEST SELLER FOR 26 WEEKS GREENVILLE, SC--Greenville-based call center expert James Abbott recently celebrated his six-month anniversary. His book, "The Executive Guide to Call Center Metrics," has been Amazon.com's #1 best-selling call center metrics book for more than 26 consecutive weeks. Abbott credits the book's steady sales to an economy that is increasingly Web-based. "More and more people shop and pay bills online," explains Abbott. "All of those orders, even if the purchaser doesn't pick up the phone, pass through a 'call center,' which is just another term for an order processing department."

   

• November 17, 2004 Book - GREENVILLE AUTHOR’S BOOK CLOSES IN ON #1
  • Greenville, SC—Fourteen weeks in the top 10, six weeks in the top 3: These stats describe local call center expert and author James Abbott’s book “The Executive Guide to Call Center Metrics.” Over 175,000 relevant titles pop up on Amazon.com when a visitor searches for books about call centers, and Abbott is confident he’s on the way to the coveted #1 slot. “Making the top three was a real milestone, and as more people realize there is help out there—guidance for doing their job better and maybe getting a raise or promotion—we’ll move into #1,” Abbott predicts. When asked why his book has been able to compete against the mass of other works available, the author theorizes that his book’s very specific focus, metrics and how to use them, has set his work apart from most of the other books which give more general coverage to a variety of topics.
     
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