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2010-2011 Class Schedule
Call Center Design Series
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Apply
science and metrics to proactively design your Help Desk to
achieve
a best in the industry center performance,
customer service, and cost. |
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Classes |
Dates &
Locations
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Quick Registration |
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Metrics, Analytics, and Reporting
3 day class |
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Dallas, TX |
Monday, September 13, 2010 |
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Philadelphia, PA |
Monday, October 04, 2010 |
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Las Vegas, NV |
Monday, October 25, 2010 |
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Ft. Lauderdale, FL |
Monday, December 06, 2010 |
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Designing
Six Sigma Centers
2 day class |
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Dallas, TX |
Thursday, September 16, 2010 |
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Philadelphia, PA |
Thursday, October 07, 2010 |
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Las Vegas, NV |
Thursday, October 28, 2010 |
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Ft. Lauderdale, FL |
Thursday, December 09, 2010 |
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New now
available as a rich-media distance class sponsored
by the University of Arizona |
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Greenville, SC |
Tuesday, November 16, 2010 |
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Management Class
Series
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Methods and tools to
achieve a best in the industry center performance, customer
service, and cost. |
Call Center Executive
Six Sigma Center Briefing
1 day
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Greenville, SC |
Monday, November 29, 2010 |
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Jacksonville, FL |
Monday, January 31, 2011 |
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Chicago, IL |
Monday, April 11, 2011 |
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Call Center Executive
Leadership Strategies in a Sigma World
1 day
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Greenville, SC |
Tuesday, November 30, 2010 |
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Jacksonville, FL |
Tuesday, February 01, 2011 |
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Chicago, IL |
Tuesday, April 12, 2011 |
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Methods and Tools for Managing a Sigma
Center
2 day
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Greenville, SC |
Thursday, December 02, 2010 |
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Jacksonville |
Thursday, February 03, 2011 |
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Chicago, IL |
Thursday, April 14, 2011 |
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Las Vegas, NV |
Wednesday, October 20, 2010 |
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Greenville, SC |
Wednesday, December 08, 2010 |
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Orlando, FL |
Wednesday, February 23, 2011 |
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Chicago, IL |
Wednesday, May 04, 2011 |
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Financial Management for
the
Call Center Professionals
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New now
available as a rich-media distance class sponsored
by the University of Arizona |
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CRM Strategies
1 Day |
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Greenville, SC |
Monday, November 15, 2010 |
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