Call Center Design Series
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Apply
science and metrics to proactively design your Help Desk to
achieve
a best in the industry center performance,
customer service, and cost. |
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Classes |
Dates &
Locations
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Quick Registration |
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Metrics, Analytics, and Reporting
3 day class |
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Greenville, SC |
Monday Feb 27, 2012 |
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Washington DC |
Monday March 26, 2012 |
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Atlanta, GA |
Monday, May 14, 2012 |
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Chicago, IL |
Monday, June 18, 2012 |
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Boston, MA |
Monday, Aug 20, 2012 |
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Las Vegas, NV |
Monday Oct 1, 2012 |
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Designing
Six Sigma Centers
2 day class |
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Greenville, SC |
Thursday Mar 1, 2012 |
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Washington DC |
Thursday Mar 26, 2012 |
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Atlanta, GA |
Thursday, May 17, 2012 |
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Chicago, IL |
Thursday, June 21, 2012 |
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Boston, MA |
Thursday Aug 23, 2012 |
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Las Vegas, NV |
Thursday, Oct 4, 2012 |
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New now
available as a on-demand format class |
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Greenville, SC |
Tuesday, July 22, 2010 |
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Greenville, SC |
Tuesday, December 10, 2010 |
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Call Center Service
Engineering Boot Camp
2-courses
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Sign up for the
metrics and design classes now and receive a discount off the individual course
pricing. Click the registration button to receive your discount. |
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Call Center Black Belt
Certificate Program
4-courses
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Sign up for the complete certificate series now and receive a 10% discount off the individual course
pricing. Click the registration button to receive your discount. |
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Management Class
Series
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Methods and tools to
achieve a best in the industry center performance, customer
service, and cost. |
Call Center Executive
Briefing
1 day
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Class
is conducted at your site |
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Building and Managing a
Continuous Improvement Program
2 day
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Chicago, IL |
Wednesday, May 04, 2011 |
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Financial Management for
the
Call Center Professionals
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New now
available as a on-demand format class |
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CRM Strategies
1 Day |
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Greenville, SC |
Monday, December 12, 2011 |
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