effectivecallcenters by Abbott Associates, Inc
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Books
For the latest in call center operations, metrics, and design, review the books shown below.
Metrics Series
The Executive Guide to Call Center Metrics ISBN-10:1887355081 ISBN-13:978-1887355087
Preparing Call Center Metrics ISBN-10: 188735509X ISBN-13: 978-1887355094
Designing Series
The Executive Guide to Six Sigma Call Centers ISBN-10: 1887355111 ISBN-13: 978-1887355117
Designing Effective Call Centers ISBN-10: 1887355103 ISBN-13: 978-1887355100
These books are available at www.Amazon.com or through your favorite local bookseller.
For large orders contact Robert Houston Smith Publishers about volume discounts. The discount schedule can be seen by clicking the tab to the left.
Last updated 09/01/2010
Copyright (c) 2003-2010 Abbott Associates, Inc.