Now Available!!!

 The Executive Guide to Six Sigma Call Centers

For the latest in call center operations, metrics, and design, review the books shown below.

The Executive Guide to Call Center Metrics
ISBN:1887355081

Preparing Call Center Metrics
ISBN:1887355057

Designing Effective Call Centers
ISBN:9781887355100

These books are available at Amazon.com or through your favorite local bookseller. 

Now Available

 
The Executive Guide to Six Sigma Call Centers
ISBN:97818873551117
 

For large orders contact Robert Houston Smith Publishers about volume discounts. The discount schedule can be seen by clicking the tab to the left.